Go to relay.link
If possible, connect the wallet you were using when the issue occurred.
Check Transaction Status First
The chat messenger window has an button to 'Check on your transaction status 🕵️♂️'
Start here to find your Relay transaction page if your wallet is connected. If it's failed, pending, stuck, or you still have questions despite it showing 'Success,' continue with your request.
Open the Support Chat + 'Create a Ticket'
Click the chat icon in the bottom-right corner of the screen (on desktop or mobile) and select 'Create a Ticket'
Fill out this form
Include the Following Info in Your Message
🔹 Your Wallet Address
🔹 Origin Chain (where the transaction started)
🔹 Destination Chain (where the funds were sent)
🔹 Transaction Hash or Block Explorer Link
✍️ Brief description of the issue (Include any error messages or screenshots if possible)
The more information you share upfront, the more quickly we'll be able to assist you.
✅ Tips & Reminders
Support is not 24/7, but we’ll get back to you as soon as possible.
Twitter DMs are not monitored regularly for support.
Use the Transactions Page to check your transaction before reaching out.
The more detail you provide upfront, the faster we can help!
🚫 Important
Please do not send support requests via Twitter DMs. All issues must be submitted through the in-app chat on relay.link.