When do I need to withdraw?
In rare cases, a cross-chain transaction may not complete successfully. When this happens, your funds are held safely in the Relay Hub, a secure on-chain escrow contract on the chain where you originally sent your funds. Think of it as a temporary holding area that keeps your funds safe until you're ready to reclaim them.
You can withdraw your funds at any time by following the steps below.
How to withdraw
Step 1: Go to the withdrawal page
Visit relay.link/withdraw and connect the wallet you originally used to send funds.
Step 2: Claim your deposit
On the Claim tab, select the chain where you sent your funds and paste the transaction hash from your original transaction. Click Claim Deposit.
Once the claim is successful, you'll see a confirmation message. Click Withdraw Funds to continue.
Step 3: Select what to withdraw
On the Withdraw tab, choose the chain and token you want to withdraw. Your wallet address and available balance will be displayed automatically. Click Withdraw when ready.
Step 4: Sign the withdrawal request
The withdrawal has three steps: Sign, Prepare, and Submit. First, click Sign with Wallet. This is just a signature to authorize the withdrawal. It's completely free, no gas fee required.
Your wallet will ask you to confirm the signature. Click Confirm.
Step 5: Wait for preparation
After signing, the system will prepare your withdrawal. This usually takes a few minutes. You can safely close the page and come back later.
Step 6: Submit the transaction
Once preparation is complete, click Submit Transaction to send the withdrawal on-chain. This step requires a small gas fee.
Your wallet will ask you to confirm the transaction. Review the details and click Confirm.
Withdrawal complete!
That's it! Your funds have been returned to your wallet. You can click the transaction link to view it on the block explorer.
Good to know
Your funds are always safe. They are held in a secure, non-upgradable escrow contract and can only be released to the original sender.
Relay never takes custody of your funds. The protocol is a set of smart contracts, not a custodial wallet.
Signing is free. Only the final submission step requires a small gas fee.
Balance not showing? Make sure you're connecting the same wallet address you used for the original transaction. It can take up to 30 minutes for your balance to appear.
Need help? Reach out to us through the chat widget on relay.link.